Effective Date: 12 Nov 24

Enviro Aqua (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information when you visit our website, enviroaqua.com.au (the “Site”), and when you engage with our services.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Site or services.

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1. Information We Collect
We collect information to improve our products and services and to provide a better user experience. The types of information we collect include:

– **Personal Information**: Name, email address, phone number, shipping address, billing address, and other details necessary to fulfill orders and communicate with you.
– **Payment Information**: Credit or debit card details, bank account information, and payment history, which are processed securely by our third-party payment providers.
– **Technical Information**: IP address, browser type, device type, operating system, and information about your interaction with our Site (e.g., pages viewed, time spent on each page) via cookies and similar technologies.
– **Transactional Information**: Details about purchases, order history, and inquiries or complaints related to our products.

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2. How We Use Your Information
We use your information for various purposes, including:

– To process and fulfill your orders and to communicate with you about order details.
– To respond to customer inquiries, requests, and complaints.
– To improve our products, services, and Site functionality.
– To personalize your experience, showing products and content tailored to your interests.
– For marketing purposes, including sending promotional emails about new products, offers, or other information we believe may be of interest to you (you can opt out at any time).
– For security, fraud prevention, and legal compliance.

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3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information with:

– **Service Providers**: Third-party companies and individuals that assist us with website operations, payment processing, product delivery, and customer service.
– **Legal Requirements**: We may disclose your information if required by law or to protect our rights, property, or safety, and that of others.
– **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.

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4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You may adjust your browser settings to refuse cookies, but please note that doing so may affect the functionality of the Site.

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5. Data Security
We implement security measures designed to protect your information from unauthorized access, alteration, or disclosure. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security. If you have any concerns about data security, please contact us.

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6. Your Rights and Choices
You have the right to:

– Access, update, or delete your personal information.
– Opt-out of receiving promotional communications by following the instructions in those messages.
– Request restriction of data processing in certain circumstances.

To exercise these rights, please contact us at info@enviroaqua.com.au.

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7. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and encourage you to review the policy periodically.

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9. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Enviro Aqua
Email: info@enviroaqua.com.au
Phone: (02) 8772 8162

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By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to our handling of your information as outlined above.